When you’re an entrepreneur, it’s easy to get lost in the details of day-to-day business operations – to not be able to see the forest for the trees. That’s why, every so often, it’s important to take a step back and make sure you’re looking at the big picture. I learned this lesson early on, and it’s still a philosophy I apply to every company I work with.

One of my best tools for maintaining perspective is my monthly recaps. I started this practice back in the early days of Mailshake, and it’s one of the most impactful things I do to grow my companies even now.

If you ever get to the end of the month and wonder where the time went or why you still have so many things on your to-do list, I can’t recommend the practice enough. Here’s how to do it and why it’s so important:

Continue reading Monthly Recaps: The Most Impactful Thing I Do to Grow My Companies

It’s hard to believe I’ve been consistently publishing content for more than 10 years – and it’s even harder not to be nostalgic about how easy it used to be to drive results with content.

At the risk of becoming one of those marketers who complains about how easy the “good old days” used to be, it’s true that requirements for content quality have evolved dramatically in the past decade.

In 2009, all it took to get lots of traffic was publishing a lot of content. And volume is still important, but in 2019, content marketing is all about getting through to your customers, speaking to the root causes of their problems, identifying high intent and nurturing them as necessary. It’s still possible to succeed with content, but getting there looks a lot different than it used to.

Continue reading 10 Years of Content: How My Approach Has Changed from 2009 to 2019

There’s no denying that having a child is going to change your life. After my wife and I found out that our first child was due in September 2018, I knew my business and my personal life were in for some major changes.

But what has surprised me the most so far is that although I have much less time for the core tasks of my business – no more 13.3-hour days and 6-day weeks for me – I actually have more time to think about the bigger-picture questions I’m facing as an entrepreneur.

Continue reading How the Way I Work Has Changed Since I Became a Parent

I’ve written on this site before about how word of mouth has been one of the main drivers of growth at Mailshake and my other Ramp Ventures companies.

But while word of mouth sounds simple on the surface, I’ve been hearing a lot of questions lately about how you actually put it into practice. What is it that makes consumers share the products they love with others? And how can marketers encourage this particular type of viral sharing for their software products?

Continue reading A No B.S. Guide to Word of Mouth for Software Companies

How much time have you invested in thinking about the expectations your customers have of your company, and your ability to meet them?

A lot? A little? Or none at all?

Don’t worry – I’m not judging. If you answered “a little” or “none at all,” you’re certainly not alone. Overlooking customer expectations, or not giving them the attention they require, is a common mistake. Companies focus instead on creating an awesome product and offering great customer service. Those are obviously critically important elements of a business, of course, but while they’re doing that, consideration for what the customer actually expects (and whether those expectations are being met) falls by the wayside.

That’s a problem, because when you don’t meet a customer’s expectations, they tend to do one thing: leave.

Continue reading Set Better Expectations from the Start to Improve Customer Retention

There are many ways to build grow a business, but when it comes to building and scaling a business in 2019 and beyond, one key thing stands out:

Customer experience.

But while brands in general are becoming increasingly aware of the importance of customer experience, there are many that still don’t fully appreciate the value in making their CX the best it can be.

Continue reading Customer Experience is Key: Growing Sales, Marketing and UX Together

I’m a big fan of slide decks. When done well, they’re an incredible channel for absorbing information without actually realizing how much ground you’ve covered or the volume of new knowledge you’ve taken in.

In fact, 91% of survey respondents say that a well-designed slide deck makes them feel more confident when having to give a speech or presentation, and 92% believe presentation skills are crucial to success. The biggest challenges according to that same survey? Crafting a compelling story (46%), designing a creative layout (45%), and finding great visuals to use (41%).  

Continue reading 40 All-Time Best Digital Marketing Slide Decks

Traditional marketing targets a wide audience. That audience may be very specific; it may be very defined; but your strategy will be inclusive of everyone that falls under the umbrella of “marketing agencies” or “mid-sized ecommerce companies,” or whatever your typical customer happens to be.

Account-based marketing shifts your focus from a wide pool of people to specific “accounts” – i.e. people or organizations – that are a precise fit for your product. Instead of implementing tactics designed to get in front of as many potential prospects as possible, you’re trying to get the attention of a handful of people or companies.

Continue reading Beginners Guide To Account-Based Content Marketing

Do you create content? Do you often struggle to come up with ideas?

If so, you’re far from alone.

I recently experienced three months of creative block. Three months back-to-back during which I just couldn’t manage to come up with any new ideas.

Initially, this was hard to handle. Sure, I’ve suffered from creative block before, but never for so long. Creative block on that level was alien to me.

In fact, I was once writing up to three articles a day. Even when this number dropped, it wasn’t because I was short on ideas, but because I was busy working on other things. However, after 4 years of creating content, something switched and I realized … I was out of good ideas.

To be honest, I should have seen it coming. Creating content at the rate I was just wasn’t sustainable. At the same time, I realized that only a small amount of the content I was creating was still actually getting results. Pumping out content used to work, but I knew I needed to make a change.

Continue reading Beating Creative Block After 4 Years of Content Production